Car rental industry's 'bad behaviour' has gone on long enough, says ACCC chairman

By Esther Han, Consumer Affairs Editor
Updated May 13 2016 - 10:13pm, first published May 11 2016 - 1:52pm
Hertz says John and Pauline Pearson damaged a hire car and charged them more than $3000. Photo: Supplied
Hertz says John and Pauline Pearson damaged a hire car and charged them more than $3000. Photo: Supplied
ACCC chairman Rod Sims said the car hire industry's behaviour has been "pretty bad". Photo: Michele Mossop
ACCC chairman Rod Sims said the car hire industry's behaviour has been "pretty bad". Photo: Michele Mossop
Most of the complaints were in relation to unknown fees.
Most of the complaints were in relation to unknown fees.

John and Pauline Pearson considered their Queensland holiday in February near-perfect until they returned to England and discovered car hire firm Hertz had charged them $3044 for damage they did not cause.

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