Customer Support Specialist

Job Title:

Customer Support Specialist

Job Description

Join one of our technology leading clients who is a top tier provider of and innovation across the world.

Concentrix is an award-winning global Customer Experience solutions company, that creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers that provide an exceptional customer experience.

Join one of our technology-leading clients who is a top-tier provider of innovation across the world.

As a work-from-home Customer Support Specialist, this is a great opportunity for anyone who has a keen interest in modern technology and is passionate about delivering an exceptional customer experience.

Benefits:

• Work from Home - Anywhere in Australia: NSW,VIC,QLD & TAS equipment to be shipped
• Equipment provided: (desktop computer, keyboard, mouse, headset, and ethernet cable) 
• Professional development through dedicated upskilling and training.
• A range of discounts on goods and services (e.g. Private health, gym, tech goods)
• Employee Wellbeing Program - access to our partner Benestar

Key responsibilities:

• Answering inbound calls and evaluating customer needs to ensure accurate and positive results
• Identify, analyse and resolve customer’s technical enquiries where possible using troubleshooting protocols
• Build rapport with customers and provide excellent customer service
• Provide attention to detail in capturing customer information accurately
• Follow client’s protocols and procedures

About the Role:

• Full-time -12-month contract with the opportunity for extension (38 hours per week)
• Start Date:  Multiple intakes starting May to  August 2022
• Hourly Rate: $22.78/hr + super + penalty rates + $400 monthly incentives
• Roster: Rotating roster between 7 am - 9 pm AEST, Monday to Sunday, full flexibility required
• Training: 4 weeks full-time online training
• Progression: Career progression with ongoing training and development plans

What are we looking for?

• Wired broadband connection with fast and reliable internet speed (min. 10MB DL, 5MB UL) - Check your Speed: https://www.speedtest.net/
• Must have a private/secure and safe workspace available (e.g. spare room, office with a door, etc.)
• Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• An eagerness and passion to learn about modern technology (phones, laptops, tablets, etc.)
• Excellent communication both verbal and written

Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

Successful candidates will be required to successfully complete background, police, authorised worker & credit checks. All applicants must be at least 18 years of age

Location:

AUS Brisbane - 288 Edward St, Lvl 14

Language Requirements:

Time Type:

Full time