Retailer Support Coordinator

Roles like this don’t come along very often, the successful candidate will be joining a small but very fast growing dynamic B2B e-commerce team that is transforming the way our Independent Retailer’s browse, select and order products and services that support the growth of their Retail businesses.

Reporting to the Retailer Support Lead, the Retailer Support Coordinator will be responsible for onboarding Independent Retailers to our new B2B e-commerce marketplace as well as a full range of customer service functions that enable sustained growth for Retailers, Suppliers and Metcash.

Our B2B marketplace enables Retailers to buy the products and services important to them and their customers. The Retailer Support Coordinator will play a pivotal role articulating the benefits of our marketplace to Retailers and enabling their full adoption.

What you’ll do
 

• Onboarding Independent Retailers to our B2B e-commerce Marketplace.
• Be the key point of on-going contact for Retailers when they are using our Marketplace
• Collaborate with the National Trading Teams, State Promotions Teams, Channel Teams and Marketing to drive the number of Retailers benefiting from our Marketplace.
• Resolve Retailer’s queries and questions when using our Marketplace.
• Work with the Supplier Support to ensure Retailer’s orders are responded to in within 24hrs.
• Collaborate with our Supplier support team to onboard suppliers that have been specifically requested by Independent Retailers

What you’ll bring
 

• Strong customer service skills.
• Experience in the administrative processes involved in managing product data.
• Strong communication skills and a collaborative style that supports multiple Supplier and Metcash teams.
• Attention to detail is vital.
• Proven experience in a similar sales or promotions role within FMCG
• Proficiency in Microsoft Office (Excel, Word, Cloud based applications, SharePoint) 

What We Can Offer You

• Ongoing career development
• We’re BIG on flexible working

• Great benefits

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.

At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart. 
 
So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.
 

Make your Mark!