THE family of missing Bathurst man Andrew Russell say it's been over a year since they've had any contact from detectives investigating his suspected murder, and it almost feels like he has been forgotten.
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But the State Crime Command's homicide squad, who now have carriage of the matter, says this is not the case and Mr Russell's disappearance will be reviewed by cold case detectives "in due course".
Mr Russell's sister, Kiara White, who this month set up a Facebook page (Help Find Andrew) dedicated to finding out what happened to her brother, said it's not good enough that police don't keep in contact with families.
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Mr Russell's disappearance was originally handled by detectives attached to Chifley Local Area Command, who the family said did a wonderful job.
However, since the case went to Sydney, the family said they have heard nothing.
Ms White said it's been over a year since they had any contact with investigators and the family don't even know who the officer in charge is.
"When the Bathurst Police had it, they were incredible. They called us every month and stayed in touch. Joel [Fawkner] was amazing. Even if there was nothing new, he'd call and say 'we're still here fighting'," she said.
But she said that had changed.
"We literally don't know anything; we don't even know who is in charge," she said.
She said families of missing persons shouldn't have to fight so hard for justice.
"As a family, we've had to fight the whole way.
"First, to get the reward up from $1000 [police originally offered $1000 for information on Mr Russell's disappearance; years later, in March 2018, NSW Police upped that amount to $750,000].
"Now it's like we have to start fighting all over again just to get information about what's happening.
"We've called, sent emails, but never get anything back.
"It's like Andrew is nothing more than paperwork to them."
A spokesperson for the Unsolved Homicide Squad said NSW Police remain dedicated to getting justice for Mr Russell and answers for his family.
They said investigations into the circumstances surrounding Mr Russell's disappearance and suspected murder now remain the responsibility of the Homicide Squad's Unsolved Homicide Unit and will be reviewed under the new framework in due course.
Homicide Squad Commander, Detective Superintendent Danny Doherty, urged anyone with information which may progress the investigation to come forward.
"The Unsolved Homicide Unit will continue to follow up all lines of inquiry and use all the resources at our disposal to re-examine any leads," Det Supt Doherty said.
"Reviews of the case will be conducted; however, fresh information will be required to complement the exhaustive inquiries previously conducted by Strike Force Renshaw investigators."
A NSW Government reward of $750,000 remains on offer for information into the disappearance and suspected murder of Mr Russell.
Anyone with information is urged to contact Crime Stoppers on 1800 333 000.
Police say information received by Crime Stoppers is treated with the strictest confidence.